Privacy Policy

In processing your personal data, we comply with the General Data Protection Regulation (EU) 2016/679 (hereinafter – “GDPR”), adopted on 27 April 2016, the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other applicable legal acts and requirements established by supervisory authorities regarding personal data processing.

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1. WHAT IS PRIVACY POLICY?

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1.1. By reading this privacy policy (hereinafter – the “Privacy Policy”), you will learn how and for what purposes your personal data is processed, where it is obtained from, to whom it may be disclosed, how it is protected, and what rights you have as a data subject.

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1.2. This Privacy Policy establishes the privacy rules applicable to the use of our website available at https://www.difinno.com/ (hereinafter – the “Website”) and our social media accounts at https://www.facebook.com/difinno/ and https://www.linkedin.com/company/difinno/ (hereinafter – the “Accounts”). Please note that the above-mentioned social networks have their own privacy policies, and we are not responsible for those policies or for the personal data collected by those social networks when providing their services. Before providing your personal data through these platforms or using any of their services, we recommend reviewing their privacy policies.

1.3. Please read this Privacy Policy carefully, as it applies each time you visit the Website or when we are engaged in pre-contractual or contractual relations with you. If you do not agree with this Privacy Policy, you should not continue using the Website, Services, or Accounts.

1.4. For the purposes of this Privacy Policy, the term “Personal Data” means any information that enables us to identify you directly or indirectly, such as your name, surname, email address, telephone number, location data, online identifier, information relating to your characteristics, and other personal data as defined in the GDPR.
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2. WHO ARE WE?

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2.1. We are DIFINNO, MB, legal entity code 306300096, email: info@difinno.com. We provide business process automation, analysis, optimization, implementation, maintenance, and related consulting services designed to help businesses operate more efficiently, save time, and reduce manual work. We are also the controller of your personal data submitted through the Website, Accounts, and/or other communication channels for the purposes of providing our services.

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3. PRINCIPLES OF PERSONAL DATA PROCESSING

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3.1. When processing personal data, we adhere to the following principles:

Lawfulness, Fairness and Transparency. Personal data shall be processed lawfully, fairly, and transparently in relation to the data subject.

Purpose Limitation. Personal data shall be collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.

Accuracy. Personal data shall be accurate and, where necessary, kept up to date. All reasonable steps shall be taken to ensure that inaccurate personal data is erased or rectified without delay.

Data Minimisation. Only personal data that is necessary for the purposes for which it is processed shall be collected.

Integrity and Confidentiality. Personal data shall be processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, through the use of appropriate technical and organisational measures.

Storage Limitation. Personal data shall be kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the data is processed

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4. FOR WHAT PURPOSES IS YOUR PERSONAL DATA COLLECTED AND STORED?

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Your Personal Data may be processed for the following purposes:

4.1. Provision of Services

Name and surname; date of birth; personal identification number; taxpayer identification number; residential address; workplace address; telephone number; email address; details of other communication channels (e.g., social media account information); correspondence data; place of work; job position held; information relating to clients’ representatives, employees, clients, and beneficial owners; other information related to pre-contractual relations or the performance of agreements concluded between you and us and the provision of Services.

We do not request or process special categories of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, or data concerning your sex life or sexual orientation unless required by law.

Personal data processed for service provision purposes is retained for 10 (ten) years after the termination of the last service agreement concluded with us, unless a longer retention period is required by applicable laws and regulations.

4.2. Direct Marketing

We may send you notifications, newsletters, offers, information about our services and events, as well as expert insights.

For direct marketing purposes, we may process the following personal data:

Name and surname; email address; telephone number; job position; any other information voluntarily provided by you.

Personal data processed for direct marketing purposes is retained for the duration of your consent or for 5 years from the date consent was granted.

 

4.3. Administration of Enquiries

We process your personal data when you contact us by: mail; completing an enquiry form on the Website; using a self-service business data reporting platform; telephone; booking a call by phone, Microsoft Teams, or another online collaboration platform; visiting our office.

For the administration of enquiries received through electronic communication channels, we may process:

Name and surname; IP address; telephone number; email address; address; workplace address; name of the represented company; any other information you provide to us.

Personal data processed for enquiry administration purposes is retained for 2 (two) years from the date the enquiry is received.

4.4. Administration of Social Media Channels

For the management and administration of our social media accounts (Facebook and LinkedIn), we collect data that you provide as a user of those platforms when: posting comments; sending messages; expressing reactions using “Like”, “Share”, and similar functions; engaging in other forms of communication.

Our current social media accounts:

„LinkedIn“ – https://www.linkedin.com/company/difinno/
„Facebook“ – https://www.facebook.com/difinno/

For social media administration purposes, we may process: information voluntarily provided by you in accordance with the privacy settings of the social media platform; your profile name; profile picture; public comments posted on our accounts; enquiries submitted to us through social media.

Please note that information on Facebook and LinkedIn is stored according to the terms and privacy policies established by the owners of those platforms and your selected privacy settings. We recommend reviewing the privacy notices of these third parties and contacting them directly if you have questions about how they use your personal data.

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5. WHAT ARE COOKIES USED FOR?

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5.1. When you visit the Website, information about you is collected through cookies and similar technologies. Cookies are small files temporarily stored on your device’s hard drive that allow us to recognise you during future visits to the Website, save your browsing history and preferences, personalise content, speed up searches, create a more convenient and user-friendly environment, and deliver content more efficiently and reliably. Cookies are a common practice used on websites to facilitate their operation and improve the user experience.

5.2. Information collected through cookies is used to:

a) ensure the functionality of the Website;

b) improve and develop the Website so that it better meets your needs;

c) analyse the development of services and the use of the Website;

d) deliver targeted marketing solutions.

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6. WHAT TYPES OF COOKIES DO WE USE?

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6.1. We use the following categories of cookies:

a) Essential (Technical) Cookies. These cookies are necessary for the operation of the Website. Your consent is not required for these cookies.

b) Functional Cookies. Although not strictly necessary for the operation of the Website, these cookies significantly improve its performance, quality, and user experience. They record your preferences and allow the Website to be tailored to your needs.

c) Analytical (Statistical) Cookies. These cookies are used to analyse visitor navigation patterns and Website usage statistics. The information collected is processed anonymously.

d) Targeting or Advertising Cookies. These cookies are used to display offers or other information that may be relevant and of interest to you.

6.2. Cookies Used on this Website:​